DTG Order RefundsUpdated 2 years ago

REFUNDS/ RETURNS ON DTG SAMPLE ORDERS + DTG PACKAGE ORDERS 

REFUNDS ARE NOT PERMITTED FOR ANY DTG SAMPLE ORDER, OR DTG PACKAGE ORDER PLACED IF THE CUSTOMER DID NOT PROVIDE THE ADEQUATE AND RECOMMENDED FILE FOR PRINTING. 

WE PURPOSELY HAVE AN ACKNOWLEDGEMENT CHECK BOX WHICH IS REQUIRED TO BE FILLED WHEN PLACING THESE ORDERS, CLAIMING YOU UNDERSTAND THE FILES RECOMMENDED AND YOU ARE PROVIDING A FILE IN WHICH YOU ARE CONFIDENT IN. THEREFORE ANY CONCERNS REGARDING THE PRINT QUALITY ON THESE ORDERS USING YOUR LOGO SUBMITTED ARE NOT ELIGIBLE FOR REFUND/EXCHANGE OPTIONS. 

Image quality is VERY important for ANY order. For vectorization/ transparency options, feel free to contact our art department for quotes prior to placing your order at email: [email protected]

You can also always contact this email for questions on whether or not your file would be best suitable for the package in mind AS IS or if vectorization/changes are recommended

If you feel that the concern with your received order does not fall into the categories identified and/or any additional information listed within our existing FULL disclaimer article, you can proceed with taking the steps followed on how we handle concerns on received orders by emailing our customer service department at the email below with details of your concerns. Be sure to include the full name associated with the order, along with your invoice number. 

Email: [email protected]