Exchange/ RemakeUpdated 2 years ago

IF EXCHANGE/REMAKE OR RETURN FOR CREDIT IS APPROVED

 IN THE RARE CASE A EXCHANGED IS APPROVED-

In accordance to our stated return/order concern policy/disclaimer. Meaning the concern that was approved for this rectification, was notified by the customer in email writing within 7 days of date the order was delivered. 

 YOUR ORDER MUST BE RETURNED WITHIN 14 DAYS OF THE EXCHANGE APPROVAL. 

CREDITS AND EXCHANGES ARE NOT PERMITTED NOR ARE WE LIABLE TO RENDER IF THE PRODUCT IS RECEIVED TO OUR FACILITY OUTSIDE OF THIS TIMEFRAME. IN WHICH CASE THE RETURN ORDER WILL BE RESHIPPED TO THE CUSTOMER, IF IT IS RECEIVED OUT SIDE OF THE SPECIFIED TIME FRAME. 

IN ANY INSTANCE THAT THIS ACTION IS APPROVED THE CUSTOMER WILL RECEIEVE AN EMAIL INCLUDING INSTRUCTIONS/POLICIES ON THE PROCESS. IF FOR ANY REASON YOU DID NOT RECEIVE THIS EMAIL, NOTIFY OUR SERVICE DEPARTMENT AT THE EMAIL LISTED BELOW FOR THIS. 

Just like ANY business, there are return/exchange deadlines. Nonetheless, if you have a product for over a certain amount of time, it is Impossible for us to conduct an adequate investigation on the matter. We're always eager to resolve concerns, the process just has to be realistic on both ends. 

If you feel that the concern with your received order does not fall into the categories identified and/or any additional information listed within our existing FULL disclaimer article, you can proceed with taking the steps followed on how we handle concerns on received orders by emailing our customer service department at the email below with details of your concerns. Be sure to include the full name associated with the order, along with your invoice number. 

Email: [email protected]