Existing Order Handling, contact attempt disclaimerUpdated 2 years ago

EXISTING AND/OR ORDER CONCERN HANDLING 

WHEN REPRESENTATIVES ARE REACHING OUT TO CUSTOMERS REGARDING AN EXISTING ORDER AND/OR EXISTING ORDER CONCERN 

IF THE CUSTOMER FAILS TO RESPOND AFTER 3 CONSECUTIVE ATTEMPTS TO REACH THE CUSTOMER WHETHER IT BE IN REGARDS TO APPROVALS, QUESTIONS REGARDING THE ORDER, OR FURTHER INFORMATION NEEDED,  THE ORDER WILL BE PLACED ON HOLD. 

ONCE THE ORDER IS PLACED ON HOLD YOU ARE PROVIDED AN EMAIL SPECIFYING THIS AND REPRESENTATIVES ARE NOT RESPONSIBLE FOR FURTHER ATTEMPTS TO CONTACT,  AFTER 3 ATTEMPTS HAVE BEEN MADE. 

MEANING ANY PRODUCTION, GRAPHIC WORK, OR FORWARDING STEPS WILL BE HALTED UNTIL THE CUSTOMER HAS CONTACTED US AND THE RESPONSE OR ACTION NEEDED IS PROVIDED. 

 WE ARE NOT LIABLE FOR DELAYED DELIVERIES ON ORDERS DUE TO FAILURE OF RESPONSE AND THE ORDER IS NOT ELIGIBLE FOR A REFUND. THE ORDER WILL GO BACK INTO PRODUCTION WITH ADJUSTED ESTIMATED DELIVERY DATES ONCE COMMUNICATION RECEIVED. 

Communication is KEY, especially with the service we offer. This is why any approvals sent to customers are crucial and must be responded to in order to begin the production stages. We hold 3 contact attempts towards ANY existing order or concern mentioned regarding a received order to gather more information , get needed clarifications etc. We have many other orders in que to be focused on, which is why only 3 attempts are made before the order is placed on hold OR the concern is no longer eligible towards rectification options. 

For any questions regarding this disclaimer, feel free to contact our service department at email: Service@brandURname.com