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Learn How to Get Started! FAQ's, Policies and Disclaimers

STEP ONE<img src="https://uploads.gorgias.io/RdOkb7oyb16VXGNr/Screen_Shot_2022-09-21_at_8.16.02_PM-f1e11d44-6cb9-4279-8197-21c2702d287f.png" style="width: 1500px;" class="fr-fic fr-dii">STEP TWO<img src="https://uploads.gorgias.io/RdOkb7oyb16VXGNr/Screen_Shot_2022-09-21_at_8.16.32_PM-021c3578-729b-44dc-9d16-32aed32401d3.png" style="width: 1500px;" class="fr-fic fr-dii">STEP THREE<img src="https://uploads.gorgias.io/RdOkb7oyb16VXGNr/Screen_Shot_2022-09-21_at_8.16.47_PM-97fec0a1-2cbb-4a07-948a-da694d37ca57.png" style="width: 1500px;" class="fr-fic fr-dii"><img src="https://uploads.gorgias.io/RdOkb7oyb16VXGNr/Screen_Shot_2022-09-21_at_8.16.58_PM-019acdfb-fc7c-4348-af48-6704891ebec1.png" style="width: 1500px;" class="fr-fic fr-dii"> <ul style="list-style-type: circle;"><li style="font-weight: bold;">Please advise, all orders are unique in their own way. Meaning, circumstances can change based on existing circumstances. With that being said, although our average lead-times reflected are most commonly followed, these times are liable to change based on communication delays, order changes or revisions, back order / supply chain issues, and/or deliver carrier delays. If for any reason, you have not yet received tracking on the estimated shipping date listed on your order form - contact our Chatbox and type in &quot;Order status&quot; - to submit an order update request. Our team will get more information regarding the order.&#xA0;</li></ul>

For Traditional Screen Print Packages

Order Processes / How it works / Lead times

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For Custom Manufactured, Cut & Sew Packages

Shipping Times

HOW IT WORKS VIDEO

Does my order get a mock up? / Where's My orders Mock up?

Can I get photo/video content of my order while in production?

Broad Scope For Traditional Orders / Projects

For Screen Print Projects - Specifically

For Embroidery Projects - Specifically

Pricing Questions

REFUND/EXCHANGE POLICIES- FULL DISCLAIMER

Sample Order Refunds

DTG Order Refunds

Screen Print Order Refunds

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Embossed, 3D embroidery, Reflective Print-  order Refund

Exchange/ Remake

Early Cancelations

Existing Order Handling, contact attempt disclaimer

Refund/Exchange Policies

Recommended Format For Logo Submission

Delivery Carriers/When Receiving

Brand Substitutions

Print Sizes Used

DTG capabilities and limitations (including print size)

Standard print size for Screen print / limitations

Inside PRINTED tags info and options

Rules to live by with Puff Print

Logo placements (what we follow)

Best Assurances For Stitch Quality Outcomes

Stitch size guide (what's normally followed)

10k Stitch Count max, What does this mean?

Want Specfic Thread colors?

Product Sizings

Things to know regarding Fabric colors, pattern styles etc.

Upgrades and how they work

What's A Mock up? (Mock up questions)

Custom Order Lead Times (CUT & SEW / MADE from scratch)

TRADITIONAL order lead times (orders that are not made from scratch)

Things You Should Know (Disclaimers)

PRIVACY POLICY / DISCLAIMER

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For Traditional Screen Print PackagesUpdated 3 years ago