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Learn How to Get Started! FAQ's, Policies and Disclaimers

Review our &quot;How it Works&quot; video below, &#xA0; To learn how to operate our website best!&#xA0;This video includes information such as;&#xA0;Order types, Turnaround times, and what to expect once an order is placed, From start to finish!<iframe width="100%" height="360" src="https://www.youtube.com/embed/xfzyfAHpkDE?autoplay=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

Review our "How it Works" video below,   To learn how to operate our website best!. This video includes information such as;. Order types, Turnaround times, and what to expect once an order is placed, From start to finish!.

HOW IT WORKS VIDEO

Order Processes / How it works / Lead times

CONTACT US

For Traditional Embroidery Packages

For Traditional Screen Print Packages

For Custom Manufactured, Cut & Sew Packages

Shipping Times

Does my order get a mock up? / Where's My orders Mock up?

Can I get photo/video content of my order while in production?

Broad Scope For Traditional Orders / Projects

For Screen Print Projects - Specifically

For Embroidery Projects - Specifically

Pricing Questions

REFUND/EXCHANGE POLICIES- FULL DISCLAIMER

Sample Order Refunds

DTG Order Refunds

Screen Print Order Refunds

Embroidery Order Refunds

Embossed, 3D embroidery, Reflective Print-  order Refund

Exchange/ Remake

Early Cancelations

Existing Order Handling, contact attempt disclaimer

Refund/Exchange Policies

Recommended Format For Logo Submission

Delivery Carriers/When Receiving

Brand Substitutions

Print Sizes Used

DTG capabilities and limitations (including print size)

Standard print size for Screen print / limitations

Inside PRINTED tags info and options

Rules to live by with Puff Print

Logo placements (what we follow)

Best Assurances For Stitch Quality Outcomes

Stitch size guide (what's normally followed)

10k Stitch Count max, What does this mean?

Want Specfic Thread colors?

Product Sizings

Things to know regarding Fabric colors, pattern styles etc.

Upgrades and how they work

What's A Mock up? (Mock up questions)

Custom Order Lead Times (CUT & SEW / MADE from scratch)

TRADITIONAL order lead times (orders that are not made from scratch)

Things You Should Know (Disclaimers)

PRIVACY POLICY / DISCLAIMER

Privacy Disclaimer

HOW IT WORKS VIDEOUpdated 3 years ago