Brand SubstitutionsUpdated 3 years ago

SUBSTITUTIONS FOR ANY STANDARD ORDER, INCLUDING EMBROIDERY, SCREEN PRINT OR DTG PRINTED CUSTOMIZATIONS

"SOMETIMES WE HAVE TO IMPROVISE TO KEEP YOU SATISFIED.." 

(READ BELOW)

1. SUBSTITUTIONS ON EXISTING ORDERS: IF THE GARMENT COLOR AND/OR SIZE  REQUESTED TOWARDS THE ORDER IS OUT OF STOCK, WE WILL REPLACE THE GARMENT WITH THE MOST COMPATIBLE GARMENT BRAND/COLOR IN STOCK, IN ACCORDANCE TO THE ORDERS SPECIFICS.  (THIS MAY MEAN THERE MAY BE SLIGHT COLOR VARIATIONS AND COMPOSITIONS TO THE SUBSTITUTED PRODUCTS)

IF YOU DO NOT WISH FOR YOUR ORDER TO BE COMPLETED WITH ANY POSSIBILITY OF SUBSTITUTIONS AND ONLY USING THE SPECIFIC BRAND LISTED/SPECIFIED -YOU ARE REQUIRED TO ADD IN THIS DETAIL IN THE ADDITIONAL NOTES SECTION, FOUND AT VERY BOTTOM, WHEN PLACING THE ORDER.

 FOR EXAMPLE:  “NO SUBSTITUTIONS-CALL ME FOR ALTERNATIVE OPTIONS AVAILABLE”  ALSO BE SURE THIS DETAIL IS LISED ON YOUR ORDER FORM WHEN YOU RECEIVE YOUR MOCK UP FOR APPROVAL AND ORDER DETAILS REVIEWAL. 

DUE TO COVID, ALL PARTNERED WHOLE SALERS USED FOR IN HOUSE STOCK VARY ON A DAY TO DAY WITH VERY LITTLE CERTAINTY ON EXACT RESTOCK DATES. TO AVOID DELAYED ORDER SHIPMENTS THIS PROTOCOL IS FOLLOWED. WE DO OUR BEST IN PROVIDING SUBSTITUTIONS THAT ARE EITHER HOLD THE SAME EXACT FABRIC COMPOSITION OR HIGHER QUALITY. ITEMS ARE NEVER SUBSTITUTED USING LOWER BRANDED/ ZERO COMPARISON. ALONG SIDE CLOSEST COMPARABLE SIZE IN STOCK- SPECIFICALLY SIZES ABOVE XL. 

HOWEVER, IF THE COLOR AND/OR SIZE REQUESTED FOR THE ORDER HAS MORE THAN HALF OF THE ORDERS INITAL GARMENT SIZES AND/OR COLORS OUT OF STOCK - THE CUSTOMER WILL BE CALLED FOR ALTERNATIVE OPTIONS